Plans, seats, credits and storage · Documentation

Seats

A plan includes a number of seats; you request extra seats, never a new total. Adding takes effect immediately; reducing applies from the end of the period already paid. Suspending a member frees their seat without losing anything.

Credits

The assistant's work and document reading are measured in credits: how much text the model reads and writes, not a per-button fee. A chat message is paid once, however many actions it performed.

Monthly credits belong to the organization: the plan's per-seat amount, multiplied by the paid seats, shared. The counter also moves when a colleague is working: that is normal.
The daily cap is per person: a limit so that no one spends the team's month in an afternoon. The administrator sets it from Organization → People → Members; anyone without one follows the plan's value.
Credit packs are bought once, do not expire and are used when the monthly credits run out.
The counters are always visible in the side panel.

Once the monthly credits are used up, the assistant's operations and the AI steps of jobs resume at renewal or with a pack. Triggers and non-AI steps keep running.

In Organization → Plan → Plan and billing → Plans you find the table What credits do in practice: what a chat message, an action and a twenty-page document typically cost, and what you can do with 100, 1,000 and 5,000 credits.

Storage and number of documents

Storage works like credits: per seat, multiplied, shared, plus packs. A plan can also limit how many documents the organization keeps. The trash counts toward both until you empty it.

What happens at the limits

Limits apply at the moment of the action: a document read waits, a long request stops and tells you so. Moving to a smaller plan deletes nothing: whatever does not fit becomes read-only or unavailable and comes back if you move up again. The same holds for the features a plan switches on (forms, org chart, templates, project fields, logo on public forms): nothing is deleted.

Purchases and invoices

Plan, seats and packs are managed from Organization → Plan → Plan and billing; invoices are downloaded from there. Payment is handled by a payment provider: Kibo neither sees nor stores card details.